Frequently Asked Questions

 

Why choose Log Cabin Toys?
Log Cabin Toys is an environmentally friendly company. We use recyclable material in our products and our packaging and always strive to leave as small an environmental footprint as possible.

Log Cabin Toys are high quality authentic wooden models of historic log buildings. Our kits come complete with everything you will need to build an impressive log structure. We offer a fun, educational project that can be enjoyed by all members of the family. And when you're done putting it together you will have a unique model for years of enjoyment.

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What are some uses for Log Cabin Toys?
People young and old worldwide buy Log Cabin Toys for many different reasons and applications. Schools, scouts, summer camps, ski and snowboard camps, sports teams, birthday parties, weddings, non profit organizations, hospitals, seniors centers, realtors, and full size log home manufacturers have all used our kits for group projects, fund raising and promotions. Our personalized engraving is very popular for special events or promotions.

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What is the Robert Bateman Get to Know Fund?
We are proud Partners of the Robert Bateman Get to Know Fund. This fund creates environmental awareness and promotes responsible use of the Earth's resources. Partial proceeds from the sale of our Dockside Cabin and our Log Cabin Birdhouse go to support this worthwhile foundation.

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Does the kit contain all the parts needed to complete the cabin?
Yes. All Log Cabin kits contain all the materials and instructions needed to make the cabin. All of our kits contain a bottle of non-toxic white glue with an easy dispensing re-sealable tip for neat and convenient assembly.

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What type of wood is used?
Our Log Cabin kits are made from Western Red Cedar. All the wood is local to British Columbia and most is reclaimed waste wood from other industries such as door manufacturing. We pride ourselves on using local and renewable materials as much as possible so we can offer our customers a truly authentic and environmentally friendly Canadian product. There is no finish applied to our parts so it is non-toxic and safe for everyone.

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How can I keep my Log Cabin Toys looking great for years?
The roof is made of cedar and the bodies of the cabins are all made from hemlock and fir. Both hemlock and fir are naturally resistant to darkening with exposure to light. While all wood darkens over time with exposure to sunlight, hemlock and fir often remains true to its original colour. For dusting, a light damp cloth will work well however, if you do wish to add a protector hemlock and fir readily accepts finishes ranging from clear coatings, transparent lacquer, varnishes, oils, or wax to a full selection of stains and paints.

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Do you offer discounts to organizations, institutions and clubs? 
Yes. Log Cabin Toys purchased for schools, daycares, hospitals, senior centers, assisted living, scouts, sports teams, summer camps and non profit organizations are eligible for a discount. . (Minimum quantities apply). Send us a proof of your organization to qualify via fax (604-532-8623) or contact us.

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How do I pay for my order?
When you go to checkout, you will be transferred to the secured Paypal site where you can pay via Paypal, and either use your existing PayPal account, or pay with your Visa, MasterCard, American Express or Discover. All of your credit card information will be secure through Paypal.

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I don't live in Canada or the Continental U.S., can I order from your website?
Yes, we ship worldwide, however shipping charges will only be waived on retail orders of $100 or more to Canada and the continental U.S.

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How will my order be shipped?
We ship via Canada Post expedited or express post from our location in Surrey, BC, Canada within two business days of order placement.

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How much will shipping cost?
For retail orders over $100 within Canada and the continental U.S. shipping is FREE. The shipping charges for all other orders are based on the weight of the order and are calculated automatically during checkout. - View our Policies.

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When can I expect my order to arrive?
Orders are generally processed and shipped within 2 business days of receipt of payment. Delays may be experienced during peak holiday season. Once shipped, delivery times vary depending upon the distance from Surrey, BC. - View our Policies.

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What if something is damaged or missing when it arrives?
Please examine your order as soon as it arrives and contact us right away to report any damaged or missing parts. If an item has damaged or missing parts contact us immediately to have those parts replaced free of charge.

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